The better the customer service, the sooner you get to speak with someone who can’t help you.
Nothing is ever done for the right reasons.
To err is human, but really foul things up requires a computer.
Hot glass looks exactly the same as cold glass.
When working toward the solution of a problem, it always helps if you know the answer.
If you want to get along, go along.
At some time in the life cycle of virtually every organization, its ability to succeed in spite of itself runs out.
Never speculate on that which can be known for certain.
When moving a pregnant cat, pick up the cat and let her take care of the kittens.
The human mind treats a new idea the way the body treats a strange protein; it rejects it.
Profanity is a relief denied even to prayer.
Keep your boss’s boss off your boss’s back.
In every work of genius we recognize our rejected thoughts.
The simplest subject are the ones you don’t know anything about.
The less work an organization produces, the more frequently it recognizes.
An expert is one who knows more and more about less and less until he knows absolutely everything about nothing.
An expert is a person who avoids a small errors while sweeping on to the grand fallacy.
When ideas fail, words come in very handy.
Nothing ever perplexes an adversary so much as an appeal to his honor.
A good solution can be successfully applied problem.
Trouble is the great equalizer.
You can never tell which way the train went by looking at the track.
There is nothing so small that it Can’t be blown out of proportion.
Everything happens for a reason.
No matter what goes wrong, there is always somebody who it would.
1. Never tell everything you know.
It is always hard to notice what isn’t there.
Never attribute to malice that which is adequately explained by stupidity.
The only way to discover the limits of the possible is to go beyond them into the impossible.